Privacy Policy

This Privacy Policy describes how Lumen Mobility (a trading name of Cinque Ports Mobility Limited) (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from lumenmobility.co.uk (the “Site”).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process enquiries or purchases. We may also collect additional information if you contact us directly.

For the purposes of this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.

Device information

Examples of Personal Information collected:
Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the Site.

Purpose of collection:
To ensure the Site functions correctly, improve performance and usability, and understand how visitors use the Site.

Source of collection:
Collected automatically using cookies, log files, web beacons, tags, or pixels.

Disclosure for business purposes:
Shared with our website and e-commerce platform provider, Shopify.

Order and enquiry information

Examples of Personal Information collected:
Name, billing and delivery address, payment details, email address, phone number, and details of any enquiry or assessment request.

Purpose of collection:
To provide products and services, arrange assessments or deliveries, process payments, issue confirmations and invoices, communicate with you, and screen for fraud or security risks.

Source of collection:
Collected directly from you.

Disclosure for business purposes:
Shared with Shopify and relevant payment processors or delivery partners where required.

Customer support information

Purpose of collection:
To respond to enquiries, provide support, and manage ongoing relationships with clients.

Source of collection:
Collected directly from you.

Minors

The Site is not intended for children under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so that we can take appropriate action.

Sharing Personal Information

We share Personal Information with trusted service providers only where necessary to operate our business and fulfil our obligations to you. This includes:

Shopify, which powers our website and online services
(Shopify privacy policy: https://www.shopify.com/legal/privacy)

We may also disclose Personal Information where required to comply with applicable laws, regulations, court orders, or lawful requests, or to protect our legal rights.

We do not sell or share personal data for third-party marketing purposes.

Using Personal Information

We use Personal Information to:

Provide and manage our products and services
Process payments and fulfil orders
Arrange assessments, deliveries, and aftercare
Communicate with you about your enquiries or purchases
Improve our services and website

Lawful Basis for Processing (UK GDPR & GDPR)

Where applicable, we process Personal Information under the following lawful bases:

Your consent
Performance of a contract with you
Compliance with legal obligations
Protection of vital interests
Legitimate interests, provided these do not override your fundamental rights and freedoms

Retention

We retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. You may request deletion of your Personal Information at any time, subject to legal obligations.

Automated Decision-Making

We do not use fully automated decision-making or profiling that produces legal or similarly significant effects.

Our platform provider, Shopify, uses limited automated processes to help detect and prevent fraud. These measures do not have a legal or significant effect on you and include temporary blocking of suspicious IP addresses or payment methods.

Your Rights

Under UK GDPR and GDPR, you may have the right to:

Access the Personal Information we hold about you
Request correction or updating of your information
Request erasure of your information
Object to or restrict processing
Request data portability

To exercise these rights, please contact us using the details below.

Your Personal Information may be processed initially within the UK or EEA and may be transferred outside these regions (including to Canada and the United States) through Shopify. Shopify relies on approved safeguards to protect such transfers.

Cookies

We use cookies and similar technologies to operate and improve the Site.

Cookies may be functional, performance, or analytics-related and help us understand how visitors use the Site and remember preferences.

You can manage cookies through your browser settings. Blocking or deleting cookies may affect the functionality of parts of the Site.

Further information about cookies can be found at www.allaboutcookies.org.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” browser signals, as there is no consistent industry standard for handling them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on the Site.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or make a complaint, please contact us:

Lumen Mobility
A trading name of Cinque Ports Mobility Limited
Unit 3 St. John's Court
Ashford Retail Park
Ashford
Kent
TN240SJ

Email: info[at]cinqueportsmobility.com

Last updated: 06/01/26