Memberships
Prices and Membership
| Lumen Lite Pay as you go |
Lumen Pro £400 / year 1 Yr free with every purchase |
Lumen Pro+ £500 / year Required for high-end power |
|
|---|---|---|---|
| Annual Full Service | £145 | ✓ (60 mins) | ✓ (90 mins) |
| Annual Full Service + Battery Test | £190 | ✓ (80 mins) | ✓ (110 mins) |
| 6-Month Health Check | £90 | ✓ (30 mins) | ✓ (45 mins) |
| Callout Charge | £90 | ✓* | ✓** |
| Labour (per 15 min) | £25 | £15^ | £15^ |
| Prescriptive Powerchair Full Service | £235 | — | ✓ |
| Prescriptive Powerchair Full Service + Batt test | £280 | — | ✓ |
| 5% Discount on future purchase | — | Lumen Range | Lumen and Cinque Ports |
| 5% Cashback (refer a friend) | — | Lumen Range | Lumen and Cinque Ports |
| 24/7 365 Breakdown & Recovery | £60 | ✓ | ✓ |
| Telephone & WhatsApp Support | ✓ | ✓ | ✓ |
| Email Support | ✓ | ✓ | ✓ |
| Video Calling (pre-booked) | — | ✓ | ✓ |
| Fast response (non-routine) | ✓ | ✓ | ✓ |
| Lumen Branded Back Bag | £45 | ✓ | ✓ |
Lumen Lite
Pay as you go
Annual Full Service
£145
Annual Full Service + Battery Test
£190
6-Month Health Check
£90
Callout Charge
£90
Labour (per 15 min)
£25
Prescriptive Powerchair Full Service
£235
Prescriptive Powerchair Full Service + Batt test
£280
5% Discount on future purchase
—
5% Cashback refer a friend
—
24/7 365 Breakdown & Recovery
£40
Telephone & WhatsApp Support
✓
Email Support
✓
Video Calling (pre-booked)
—
Fast response (non-routine)
✓
Lumen Branded Back Bag
£45
Lumen Pro
£400 per year
1 Yr Free with every purchase
Annual Full Service
✓ (60 mins)
Annual Full Service + Battery Test
✓ (80 mins)
6-Month Health Check
✓ (30 mins)
Callout Charge
✓*
Labour (per 15 min)
£15^
Prescriptive Powerchair Full Service
—
Prescriptive Powerchair Full Service + Batt test
—
5% Discount on future purchase
Lumen Range
5% Cashback refer a friend
Lumen Range
24/7 365 Breakdown & Recovery
✓
Telephone & WhatsApp Support
✓
Email Support
✓
Video Calling (pre-booked)
✓
Fast response (non-routine)
✓
Lumen Branded Back Bag
✓
Lumen Pro+
£500 per year
Required for high-end power products
Annual Full Service
✓(90 mins)
Annual Full Service + Battery Test
✓ (110 mins)
6-Month Health Check
✓ (45 mins)
Callout Charge
✓**
Labour (per 15 min)
£15^
Prescriptive Powerchair Full Service
✓
Prescriptive Powerchair Full Service + Batt test
✓
5% Discount on future purchase
Lumen & CPM
5% Cashback refer a friend
Lumen & CPM
24/7 365 Breakdown & Recovery
✓
Telephone & WhatsApp Support
✓
Email Support
✓
Video Calling (pre-booked)
✓
Fast response (non-routine)
✓
Lumen Branded Back Bag
✓
* Fair use applies. 3 callouts included then Lumen Lite rate applies.
** Fair use applies. 5 callouts included then Lumen Lite rate applies.
^ We strongly recommend insurance to protect against in-life unexpected costs.