About us
About us
Our Mission Statement
Through Lumen Mobility we provide thoughtful, dependable mobility solutions, combining clinical insight with personal service, and supporting people properly long after their equipment is delivered.
Why we exist
Too often, mobility equipment is treated as a transaction rather than a long-term decision.
Advice is rushed, stock drives outcomes, and aftercare becomes an afterthought.
We exist to do the opposite.
Lumen was created to provide a considered, assessment-led approach — one that prioritises understanding over speed and long-term use over short-term convenience.
Our role is not to sell quickly, but to help people make decisions that enable them to see years of benefit from every purchase
We exist to do the opposite.
Lumen was created to provide a considered, assessment-led approach — one that prioritises understanding over speed and long-term use over short-term convenience.
Our role is not to sell quickly, but to help people make decisions that enable them to see years of benefit from every purchase
How We Solve Problems
We don’t start by trying to match someone to a product.
We start by getting a feel for the situation.
That usually means listening first — to what’s changed, what’s difficult, and what someone is hoping the equipment will help with. Sometimes that’s straightforward. Sometimes it isn’t.
Before offering advice, we’ll usually take a bit of time to look properly at how and where something will be used. Not to make things complicated, but because guessing often leads to the wrong outcome and more disruption later on.
We also try to think a step ahead. What will this be like day to day? How will it be looked after? And will it still make sense if things change in a year or two?
Once equipment is delivered, we don’t consider that the end of things. Questions come up, adjustments are needed, and people need to know they can come back to us without it being a problem.
This way of working can take a little longer at the beginning. But it usually means fewer surprises, fewer corrections, and a decision that people feel comfortable living with.
That usually means listening first — to what’s changed, what’s difficult, and what someone is hoping the equipment will help with. Sometimes that’s straightforward. Sometimes it isn’t.
Before offering advice, we’ll usually take a bit of time to look properly at how and where something will be used. Not to make things complicated, but because guessing often leads to the wrong outcome and more disruption later on.
We also try to think a step ahead. What will this be like day to day? How will it be looked after? And will it still make sense if things change in a year or two?
Once equipment is delivered, we don’t consider that the end of things. Questions come up, adjustments are needed, and people need to know they can come back to us without it being a problem.
This way of working can take a little longer at the beginning. But it usually means fewer surprises, fewer corrections, and a decision that people feel comfortable living with.
Who Is Behind Lumen Mobility?
Lumen is run by a small team who work closely together.
Justin is the main assessor and is usually the first person you’ll speak to. He carries out assessments and is often the point of contact for new enquiries and service calls. He’s spent over a decade working in the mobility industry and has seen first-hand what tends to work well — and where things can easily go wrong if decisions are rushed.
Chris and Chris are the company’s directors and are involved behind the scenes. They support assessments where needed, assist with in-house repairs, and make sure planning and operational decisions stay aligned with the advice being given.
Stephen is typically involved in more complex assessments, particularly where made-to-measure or prescriptive equipment is being considered. He brings clinical input and practical experience from his work with Cinque Ports Mobility.
Katherine provides administrative support across the business. She helps keep the website up to date, manages parts and product information, and is often the person making sure follow-ups and practical details don’t get overlooked.
Justin is the main assessor and is usually the first person you’ll speak to. He carries out assessments and is often the point of contact for new enquiries and service calls. He’s spent over a decade working in the mobility industry and has seen first-hand what tends to work well — and where things can easily go wrong if decisions are rushed.
Chris and Chris are the company’s directors and are involved behind the scenes. They support assessments where needed, assist with in-house repairs, and make sure planning and operational decisions stay aligned with the advice being given.
Stephen is typically involved in more complex assessments, particularly where made-to-measure or prescriptive equipment is being considered. He brings clinical input and practical experience from his work with Cinque Ports Mobility.
Katherine provides administrative support across the business. She helps keep the website up to date, manages parts and product information, and is often the person making sure follow-ups and practical details don’t get overlooked.
